2nd Line IT Support Engineer

A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite). This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.

Key Responsibilities  Providing 2nd line support across a varied client base  Troubleshooting Microsoft 365, Windows, macOS and networking issues  Resolving escalated hardware, software and connectivity problems  Taking ownership of tickets through to resolution  Maintaining accurate technical documentation  Delivering excellent customer service What We're Looking For  Commercial experience in a 2nd Line IT Support role  Strong Microsoft 365, Windows and Mac support experience  Solid networking and fault-finding skills  Excellent communication and documentation skills  Full UK driving licence (essential)  MSP experience (desirable)  Microsoft, CompTIA or similar certifications (desirable) Why apply?

This is an opportunity to join a successful and growing technology business where you'll gain exposure to a wide range of technologies, work alongside experienced technical professionals, and play a key role in delivering high-quality support to customers. If you're looking for a position that offers variety, responsibility and the chance to continue developing your technical expertise, we'd love to hear from you.

What's on offer They are offering a salary ranging £32,000 - £35,000 alongside a range of benefits. This role is fully onsite and will require you to have a full UK drivers' licence for occasional travel to client sites (central Scotland only). If you're looking to join a close-knit MSP that genuinely invests in its people, please apply or contact Matt Mac Alpine at Cathcart Technology for more information.

Cathcart Technology is acting as an Employment Agency in relation to this vacancy.