Web and Design Project Manager

# Web & Design Project Manager## Location Remote, with occasional travel to our Manchester and Preston spaces## Salary £32.5k – 37.5k per annum, depending on experience##

Employment Type

Full-time, permanent## Reporting ToHead of Client Services## About the Role We’re looking for a highly organised, commercially aware Web & Design Project Manager to help keep our web and design projects moving smoothly from first brief through to delivery, launch and handover.

This is a central role within Soap Media. You’ll be responsible for making sure projects are properly briefed, scoped, planned, communicated, quality checked and delivered against agreed expectations.

You’ll work closely with our designers, developers, SEO specialists, solutions architects and client services team to make sure the right people are involved at the right time, milestones are clear, risks are raised early, and clients feel confident throughout.

You won’t be expected to be a specialist designer, developer or UX expert.

Your role is to coordinate the specialists, keep delivery under control, hold the right people accountable, and make sure nothing important is missed between brief and delivery.##

Key Responsibilities ### Project Delivery
* Lead and manage web and design projects from briefing through to completion.
* Translate project requirements into clear internal briefs, timelines and delivery plans.
* Work with designers, developers, SEO specialists and solutions architects to define scope, milestones and responsibilities.
* Keep projects moving across briefing, UX, design, development, content, QA, launch and handover.
* Monitor timelines, budgets and scope throughout delivery.
* Identify project risks early and escalate them clearly with proposed next steps.
* Manage client change requests against the agreed scope.
* Maintain clear project documentation so the team understands what has been agreed, what is outstanding and what happens next.
* Run project check-ins and retrospectives, ensuring actions are captured and followed through.### Quality Control & Accountability
* Coordinate quality gates across design, development, content, SEO, responsiveness, accessibility and launch readiness.
* Ensure the relevant specialists complete their checks and sign off their areas before work is shared with clients.
* Carry out a final sense check as an additional safety net before key delivery points.
* Collate, clarify and assign feedback to the right people.
* Make sure outputs are reviewed against the original brief by the appropriate team members.
* Help improve project processes, QA workflows and handover standards over time.### Client Communication
* Act as the main point of contact for assigned web and design projects.
* Keep clients informed with clear, timely and professional communication.
* Set expectations around timings, feedback, dependencies and approval points.
* Proactively identify and resolve issues before they escalate.
* Maintain confidence and momentum throughout each project.
* Support smooth handover into post-launch support, maintenance or ongoing retainers where relevant.### Internal Coordination
* Coordinate designers, developers and specialists across multiple concurrent projects.
* Work closely with the Front End Lead, Head of Design, SEO team and Client Services team.
* Ensure the right people are involved at the right stages.
* Champion agreed processes and help the team follow them consistently.
* Act as an escalation point where blockers, delays or competing priorities need resolving.
* Support resourcing conversations by flagging upcoming demand, bottlenecks and delivery risks.### Commercial & Operational Awareness
* Help ensure projects are delivered on time, within scope and within budget.
* Monitor project time and flag over-servicing, scope creep or delivery inefficiencies early.
* Ensure invoicing milestones are understood and raised at the right points.
* Support accurate time logging and project reporting.
* Identify opportunities for retained support, maintenance or wider Soap services where relevant.
* Feed useful project insight back into the business to improve future scoping, quoting and delivery.## What Success Looks…