IT Support & Services

The Role

We are looking to hire a new IT Support and Services colleague to join our IT team in our Manchester office. With new hiring targets for the Manchester office, we expect a continued increase in user numbers and service demand. This growth directly impacts the workload and complexity handled by IT Services. The IT Support will serve as the first point of contact for employees seeking technical IT assistance.

This is a full‑time, in‑office role based in our Manchester city centre office, which is located next to Piccadilly Gardens in Manchester.

• Serve as the first point of contact for employees seeking technical IT assistance.
• Communicate proactively with the IT team and management regarding daily tasks and responsibilities.
• Perform general troubleshooting, repairs, and upgrades of company hardware/equipment.
• Follow key processes, such as user onboarding and offboarding.
• Manage and install operating systems and identify/troubleshoot software‑related issues.
• Record incidents, problems, and their resolutions in logs.
• Manage and perform basic troubleshooting on the company’s IT network.
• Administer M365 and Exchange at a basic level, including creating and managing users, groups, and mailboxes.
• Handle Jira tickets for local and remote IT support.
• Maintain the local office asset list using internal systems.

• Bachelor’s degree or high school diploma, with 2+ years of relevant experience in IT.
• Strong knowledge of computer hardware, software, and networks.
• Good knowledge on M365 and ticketing systems.
• General understanding of Windows OS.
• Customer‑oriented and patient approach.
• Good communication skills, including proficient English language skills (B2 or above).

• Prior work experience or internship in a similar position.

• Flexible Working Times – you are able to start work anytime between 7‑9 am and finish between 3‑6 pm.
• Special Days Off – no need to use up your holidays; MDPI offer paid time off for marital or relocation occasions.
• Our Culture – a friendly working environment with monthly lunch parties, office snacks and seasonal events.
• Bonus Incentives – depending on your role, you may be eligible for one of our bonus schemes which rewards high‑performing employees.
• Perkbox – you will have access to our benefit platform called “Perkbox,” providing a range of discounts and benefits across various retailers.
• Health Cash Plan – after passing probation, employees are enrolled into our private health membership with Bupa, allowing claims for dental, doctors, prescriptions and other services.
• Modern City Centre Office – located next to Piccadilly Gardens, a 10‑minute walk from Manchester Piccadilly and Manchester Oxford Road train stations and close to tram stops.
• Cycle scheme – save 25‑39 % on a bike and accessories.
• Techscheme – save up to 10 % on tax when purchasing tech equipment from places such as Ikea and Currys.