Infrastructure Engineer - HMRC - HEO

Location:

Nottingham

Job summary:

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations. Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

This role sits within the Digital Forensic Infrastructure Team (DFI) which is part of FIS CODE Capability, Development, Infrastructure & Innovation (CDII) and plays an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. DFI supports FIS CODE and all wider FIS investigations.

Digital Forensic Infrastructure (DFI) is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS’s legacy technologies and to deliver innovative new solutions, designed around our customers’ needs. DFI works in an integrated way to combine digital and technology change, project delivery, business process, product management and cultural change to maximise impact and ensure sustainability.

As FIS grows, so does the need for infrastructure support. The Infrastructure Engineer role is an amazing opportunity for any experienced, forward-thinking and focused individual who has a passion for technology. If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team, then this may be the role for you.

As a Higher IT Infrastructure Engineer, you will ensure robust, reliable high-performance systems and services meet business needs. You’ll be responsible for building, administration, maintenance, and monitoring of diverse systems. This includes servers, storage, endpoint management, networks, telephony, and business applications. You will work closely with Infrastructure managers and collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems.

You’ll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment which is vital to the successful delivery of FIS CODE infrastructure and technology.

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities. This is an IT technical role, and you will already have an infrastructure background with technical understanding of infrastructure (i.e., virtual machines, data centres and environments).

• Providing 3rd-line support for incidents, managing service requests, tasks and problems, adhering to established processes and ITIL standard methodology within agreed SLA's.
• Supporting data centre management activities including capacity and availability management.
• Installing, managing, and maintaining end-user devices in a Windows environment.
• Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary.
• Assisting in the provision of outstanding services and consistent levels of capability.
• Providing technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement.
• Being familiar with the installed hardware and software and the procedures in use in the IT infrastructure area.

We are looking for an excellent communicator who can describe basic technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and…