ServiceNow HR Business Analyst Hybrid

Service Now HRSD Business Analyst

Hybrid - UK-wise, with monthly travel plus client travel

Up to 75k + bonus.

If you have some Service Now experience, but not extensive, still send your CV in as there may be junior vacancies upcoming

I'm working with a client who are growing out their Service Now HR capability and looking for a Business Analyst who knows their way around HRSD.

This would suit someone who enjoys the people/process side of Service Now just as much as the platform itself. Someone who can sit with HR teams, understand what's not working, ask the right questions, and then turn all of that into clear requirements, user stories and practical outcomes for the delivery team.

It's not a hands-on development role, so you won't be expected to be the person building everything in the background. You'll be much closer to the customer than that - running workshops, mapping processes, shaping requirements, supporting playbacks, working with technical teams and making sure the solution actually solves the problem it set out to fix.

The work will sit across Service Now HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through to testing, rollout, change activity and hypercare.

There's also a consulting angle to this one, which is what makes it a bit more interesting. You'll get exposure to proposals, RFPs, client presentations and the journey from early sales conversations into actual delivery. So if you're a Service Now BA who wants to keep moving towards advisory work rather than being boxed into pure delivery admin, this is a strong route to do that.

You’ll need:

• Service Now Business Analyst, Functional Consultant or similar experience
• Good working knowledge of Service Now HRSD
• CIS HRSD certification
• Experience writing user stories, acceptance criteria and process documentation
• Confidence working with HR stakeholders, technical teams and delivery teams
• A decent understanding of HR operations and the employee lifecycle
• Experience on either a larger Service Now programme or a few smaller end-to-end deployments

CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how Service Now HRSD improves that experience, and how to translate business problems into something clear and deliverable.

This is a good move for someone who wants more than just sitting in workshops and taking notes. You'll be around proper HR transformation work, good Service Now people, and customers who are genuinely trying to improve the employee experience rather than just chucking another system in for the sake of it.

If you're a Service Now BA with HRSD experience and you want something with a bit more variety, more customer exposure and a clear path into more senior consulting work, this is well worth a chat.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.