IT Manager

IT Manager – London (Office Based) Hands-on IT Infrastructure Manager owning the technology environment for this Companies London headquarters, with responsibility for other offices. This isn't a pure service desk role. You'll be the go-to person for everything from Microsoft 365 administration and Entra  firewall management, server infrastructure, and vendor contracts. You'll report directly to the Global VP of IT & Digital and be trusted to keep a busy corporate office running without close supervision.

What you'll be doing:
Running the IT service desk and owning incident, problem, and change management Managing the full Microsoft 365 estate including Exchange Online, Teams, SharePoint, Intune, and Entra g London office infrastructure — servers, networking, firewalls (Fortigate), backups, and telephony Administering SSO and identity management across the application estate Managing key supplier relationships Driving service quality through SLA reporting, trend analysis, and continuous improvement Key skils: 5 years in IT support with at least 2 in a management role Deep Microsoft 365 and Entra  — this is non-negotiable Networking and infrastructure skills (LAN/WAN, DNS, SD-WAN, Fortigate) ITIL Foundation certified Someone who can work independently, communicate clearly with senior stakeholders, and keep things running under pressure Desirable:
Halo ITSM experience, Microsoft certifications, Azure exposure This is a fully office-based role, five days a week in London.