Technical Support Engineer

Responsibilities

• Determine customer needs as first point of contact with Telefónica Tech.
• Provide on‑site support and triage for Desk, Wall, and Floor ports; WAP ceiling ports; access switch patching in equipment rooms; shared printers; audio‑visual equipment; room booking tablets; digital signage.
• Escalate incidents to the off‑site team when required and assist with on‑site diagnostics and resolution under their guidance.
• Perform daily checks, management, and monitoring of on‑site equipment.
• Triage and log tickets with third‑party vendors.
• Install and support network equipment at customer premises, ensuring effective service within agreed time scales and maintaining required documentation.

• Right to live and work in the UK.
• Meet security clearance vetting requirements; successful passage of BPSS & SC clearance is required.
• Previous experience as an on‑site IT engineer or on a busy Service Desk.

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through various employee resource groups.