Tech Support & Quality Testing Engineer

Actively Hiring Engineering / Product Operations Full-Time

Manchester / Hybrid (Preferred) Full-Time Competitive (DOE)

We are looking for a proactive and detail-oriented Tech Support & Quality Testing Engineer to support and maintain quality across our complete product portfolio.

This role combines technical support, product testing, issue investigation, release validation, and customer-facing troubleshooting . You will work closely with Product Owners, Developers, and stakeholders to ensure our products remain stable, reliable, and ready for production use.

You will act as a bridge between users and engineering teams by identifying issues early, validating fixes, maintaining quality standards, and supporting smooth product delivery.

• First-line and second-line technical support across all company products
• Product quality assurance and release validation
• Bug tracking, issue reproduction, and escalation management
• End-to-end testing processes and testing documentation
• User acceptance support and deployment verification
• Monitoring and reporting product health and quality metrics

• Provide technical support and troubleshoot issues reported internally and externally
• Investigate, reproduce, document, and track bugs through to resolution
• Perform functional, regression, integration, exploratory, and user acceptance testing
• Create and execute test plans, test scenarios, and test cases
• Validate releases before production deployment
• Verify fixes delivered by development teams
• Conduct end-to-end testing across multiple products and modules
• Support incident management and issue triaging
• Monitor product behaviour and identify recurring patterns or quality risks
• Collaborate with Product Owners and Developers to improve user experience and reliability
• Maintain testing documentation and release records
• Perform data validation and sanity checks where required
• Participate in sprint planning, stand-ups, and release readiness activities
• Support production deployments and post-release verification
• Raise improvement recommendations for product stability and operational excellence

You will work across a variety of testing and support tooling. Familiarity with these areas is expected; depth in all is not required from day one.

Manual Testing Functional, regression, exploratory & UAT

Test Documentation Test plans, cases, and release records

Issue Tracking Jira, Linear, or equivalent tools

Postman / API Testing REST API validation and exploration

SQL / Mongo

DB / Postgre

SQL Data validation and sanity checks

CI/CD Pipelines Release readiness and deployment verification

Monitoring Tools Product health tracking and alerting

• Experience in Technical Support, Quality Assurance, Software Testing, or Product Operations
• Strong understanding of manual testing methodologies
• Experience creating and maintaining test cases and test documentation
• Ability to troubleshoot software issues and analyse root causes
• Understanding of web applications and API testing
• Basic understanding of databases and data validation
• Experience using issue tracking and project management tools
  
  Strong communication and stakeholder management skills
• Ability to prioritise and manage multiple products simultaneously
• Strong attention to detail and analytical thinking

• Experience with automated testing tools
• Knowledge of Postman or API testing
• Experience with SQL / Mongo
  
  DB / PostgreSQL
• Exposure to CI/CD and release processes
• Experience supporting SaaS or enterprise platforms
• Understanding of cloud environments and monitoring tools

• Candidate must provide and use their own laptop or desktop suitable for professional testing and support activities
• Stable internet connection required for remote collaboration and product support
• Minimum 16GB RAM recommended

• Reduced production defects and recurring issues
• Improved release quality and faster validation cycles
• Timely resolution and escalation of support requests
  
  High testing coverage across products
• Improved user satisfaction and platform reliability

• Work across multiple real-world products and industries
• Opportunity to influence product quality and user experience
• Collaborative environment with direct impact on delivery standards
• Exposure to modern engineering and product workflows

AR Experts Ltd is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.