Product Manager - Service

Hybrid working – 3 days on site at Manchester Airport

Permanent

We are proud to be a diverse employer and welcome candidates from all backgrounds.

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports.

Sustainability sits at the heart of our strategy, alongside a commitment to creating inclusive environments where our colleagues can thrive.

You’ll also have access to a great range of benefits including:

• 10% company pension contribution
• Free onsite parking
• Subsidised public transport
• Discounts on a wide range of brands
• 2 volunteering days per year
• 24/7 Virtual GP service
• Care Concierge service

As a Service Now Product Manager
, you will own the Service Now platform end-to-end, driving its evolution to support critical IT and business services across MAG.

You will define and deliver the product roadmap, ensuring the platform enables automation, efficiency, and seamless service experiences for colleagues and operational teams. Working across IT, People, Finance, and operations, you’ll translate business needs into scalable platform solutions.

Your Responsibilities Will Include:

• Owning the Service Now product roadmap and backlog, aligned to strategic priorities
• Driving platform optimisation, automation and process improvement across service workflows
• Working with stakeholders to translate operational challenges into technical solutions
• Leading agile delivery with product owners, analysts and technical teams
• Defining and tracking product KPIs, user experience and service performance metrics
• Managing vendor relationships and ensuring value from Service Now investment
• Driving adoption, standardisation and best practice use of the platform
• Managing product financials including budgets and business cases

• Strong experience managing enterprise platforms, ideally Service Now
• Experience delivering technology products using agile methodologies
• Ability to translate business needs into technical solutions and product roadmaps
• Strong stakeholder management across complex, matrix environments
• Commercial awareness and experience managing budgets and vendors
• Excellent communication skills and ability to simplify complex concepts

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that:
Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), Respect

ABILITY (Disability & Neurodiversity), and the CAVU Global &E Affinity Group.