IT Customer Experience Support Analyst

We seek an IT Customer Experience Support Analyst to be onsite Monday through Friday in our Manchester office.

An experienced IT Services Technician with strong knowledge and experience in world-class IT service delivery will bring a positive, can-do attitude, a solid work ethic, and a desire to learn. You thrive on meeting deadlines! Candidates must have experience working in modern technology organizations capable of meeting the demanding needs of high-caliber engineers, field sales, customer success, and finance people.

Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies, supporting AV, teleconferencing, All-Hands, and departmental events.

• Explain system issues to business or non-technical personnel
• Support end-user laptops, tablets, and mobile devices (Mac, Windows, Linux)
• Strong MacOS, Office 365 / SharePoint, and Exchange Online experience
• Service Now Service Management or other ticketing system knowledge
• Installation and administration of software systems and ability to provide analysis and recommendations to both technical and business units
• Surveying and analyzing systems and/or software tools and providing recommendations as requested by technical and/or business units to improve performance and efficiency, monitor