Senior Data Services Associate - Public Safety

Mark
43 is approved to hire in Canada, the UK, and 40 U.S states, including AL, AZ, CA-excluding San Francisco, CO, CT, DC, DE, FL, GA, IA, , IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, and WI. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark
43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are seeking a highly skilled and empathetic Senior Data Services Associate with extensive experience in customer service and a strong background in data analysis. This role is ideal for someone who can communicate with both technical and non-technical audiences, providing clear guidance and support. In the future, this role will require being in the office or at a customer site at least three days per week.

• Collaborate with public safety professionals, understanding their needs and translating them into advanced technical solutions.
• Provide expert support and guidance to clients, ensuring they understand and can effectively use our solutions.
• Deliver exceptional customer service, guiding non-technical users through complex processes with patience and clarity.
• Develop and maintain advanced data analytics dashboards and reports to support public safety operations.
• Conduct comprehensive training sessions and workshops for public safety personnel to enhance their understanding and use of our technology solutions.
• Act as a senior liaison between the technical team and clients, ensuring clear communication and satisfaction.
• Gather and analyze customer feedback to continuously improve our services and products.
• Work closely with the management team to identify opportunities for process improvements and innovation.
• Stay updated with the latest trends and advancements in public safety technology and data analytics.
• Participate in the development of long-term strategies for public safety data management and analytics.

• The ability to communicate effectively with public safety personnel.
• Strong listening skills and the ability to guide non-technical audiences.
• Strong organizational skills to track customer needs, internal requests, and deadlines.
• Excellent interpersonal skills.
• 5-7 years of experience as an Instructor, Technical Writer, Technical Account Manager, or Customer Experience Manager.
• Proven experience in leading projects and mentoring junior team members.

• Humble, open, and curious. You take the initiative to identify and address potential issues before they become problems.
• Passionate, eager, and motivated. You are dedicated to the mission of improving public safety and excited to overachieve your goals.
• Relationship builder. You work well with various stakeholders, including customers, third-party vendors, and internal teams, to achieve common goals.
• Inspirational, uplifting, and enthusiastic. You are dedicated to understanding and meeting the needs of our clients, providing exceptional service and support.

Mark
43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email  requesting the accommodation.