Salesforce Administrator

Position:
Salesforce Administrator

Location:

Manchester - Hybrid 2/3 days

Perm Role - £45k - £50k

Job Purpose.

The Salesforce Administrator is responsible for the configuration, maintenance, and continuous improvement of the Salesforce platform, ensuring it effectively supports business processes, users, and data integrity.

The role acts as the primary point of contact for Salesforce users, driving adoption, usability, and ongoing optimisation of the system.

Job context & scope

Key Duties and Responsibilities  

Salesforce Administrator:
The responsibilities for the role include, but are not limited to:

Salesforce Platform Management
Configure and maintain Salesforce features including objects, fields, page layouts, flows, validation rules, and reports
Manage user accounts, profiles, roles, permissions, and security settings
Ensure system availability, performance, and data integrity
Implement and maintain automation using Salesforce tools (Flows, Approval Processes)

User Support & Training
Act as first-line support for Salesforce-related issues and questions
Troubleshoot and resolve system errors and user-reported issues
Deliver user training, documentation, and guidance to improve adoption
Gather feedback and translate business requirements into Salesforce solutions

Data Management & Reporting
Maintain high standards of data quality, accuracy, and consistency
Perform data imports, exports, deduplication, and cleansing
Create and maintain dashboards and reports to support business insight and decision-making

Change Management & Continuous Improvement
Manage Salesforce releases and coordinate testing of new features
Assess impact of platform updates and communicate changes to users
Identify opportunities to enhance efficiency through automation and process improvements
Support minor enhancements and collaborate with developers on more complex changes

Security, Compliance & Best Practice
Ensure Salesforce usage complies with security, privacy, and regulatory requirements
Manage access controls and audit trails
Follow Salesforce and organizational best practices
Maintain system documentation and configuration records

Stakeholder & Vendor Collaboration
Liaise with business stakeholders to understand requirements and priorities
Work with Salesforce vendors, partners, or developers as needed
Support integration with other systems where applicable

Transformation
Provide support to the wider Transformation Team on non-Salesforce related change activity if applicable and / or there is downtime

Requirements for the role

Proven experience as a Salesforce Administrator or similar role
Strong communication and interpersonal skills.
Salesforce Administrator Certification (ADM 201) - preferred
Experience supporting Sales, Service, or Marketing Cloud
Understanding of CRM processes and business workflows

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy