Field Service Engineer – Medical Devices, Travel & Training

BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role you will deliver high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities, and maintain, service and upgrade our advanced medical technologies—including infusion devices, automated dispensing cabinets and pharmacy robotics.

The role is based in the North West of England and requires regular nationwide and occasional European travel, including overnight stays. It is a fixed‑term assignment for 30 months with a possibility of transition to a permanent position.

• Perform on‑site or remote technical support, including installation, corrective and planned maintenance & upgrades, adhering to customer service level agreements.
• Provide exemplary customer service, escalating technical and customer satisfaction concerns and retaining ownership of resolution.
• Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
• Maintain accurate documentation, reporting and data entry in our customer service management systems, compliant with KPI’s and Medical Device Regulation.
• Plan day‑to‑day activities efficiently, ensuring relevant tools are within calibration, and maintain an efficient car stock inventory.
• Strictly respect and comply with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements.

• ONC/HNC in Electronic Engineering (or similar), or a recent graduate in a relevant technical discipline.
• Experience in field service is beneficial but not essential – we welcome applications from junior candidates and those starting their careers.
• Strong IT aptitude, with knowledge of Windows operating systems, networking, troubleshooting and configuration (CompTIA Network+ certification desirable).
• Customer‑focused with a proven track record of providing high‑quality service and repair in a high‑volume and pressure environment.
• Strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions.
• Hold a clean driving licence.

For this position, the expected base salary ranges from £37,000 to £50,000 per annum. The role includes an annual bonus.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.