IT Resource Technician

About The Role

The IT Resource Technician will play a key part in maintaining the smooth running of our IT operations. You’ll manage device assets, support troubleshooting, coordinate equipment movements across our nationwide retail estate, and assist with daily stock and housekeeping tasks. This role is perfect for someone looking for their first step into IT, offering hands‑on experience and exposure to enterprise‑level systems.

• Asset Management — Maintain accurate and up‑to‑date records of all IT equipment including laptops, mobiles, tablets, and peripherals.
• Device Troubleshooting — Perform first‑line diagnostics on hardware issues and arrange repairs with suppliers or internal teams.
• Equipment Logistics — Organise collections, deliveries, and returns of IT equipment to and from over 500 retail sites.
• Stock Control — Support the IT Resource Manager with daily stock checks, inventory updates, and ordering.
• General Housekeeping — Keep IT work spaces, storage areas, and equipment organised and compliant with internal standards.

• Attention to Detail — Accuracy is essential when managing asset data and stock.
• Independent Working — Able to take ownership of tasks and follow them through to completion.
• Hardworking Mindset — Willing to get stuck in, learn quickly, and support the wider team.
• Interest in IT — No prior experience required, but curiosity and enthusiasm are key.
• Strong communication and organisation skills.

• A fantastic entry point into the IT industry.
• Exposure to enterprise level IT operations
  , asset systems, and hardware management.
• Hands on experience with a wide range of devices and support processes.
• Opportunities to grow your technical knowledge.

• Working hours are office based 9am-5pm Monday-Friday.
• Office is located within walking distance of Moston Train Station and has a free Company car park.

• Competitive salary
• Discounted gym membership
• Team social events budget available to all!
• Monthly & annual bonuses, incentives & rewards
• Buy more holiday scheme + accrue extra for length of service!
• Healthcare cash plan
• Cycle to work scheme
• Pension scheme