ServiceNow Developer Lead

Service Now Development Lead

We’re looking for a Service Now Development Lead to join our ever evolving Service Now Platform team to help us unleash the potential of every business.

Responsibilities

• Technical Leadership & Team Management
  • Lead, mentor, and inspire a team of Service Now Engineers, fostering a culture of craftsmanship, accountability, and continuous improvement.
  • Set the technical standard by modelling exemplary development practices, architectural thinking, and solution design.
  • Act as the “golden standard” for code quality, platform architecture, and development discipline.
  • Provide technical oversight and ensure complex solutions are well designed, rational, and maintainable.
• Agile Delivery Leadership
  • Take the lead in Sprint Planning, Sprint Reviews, and Retrospectives, ensuring clarity, prioritisation, and an environment of open, constructive communication.
  • Empower the team to raise concerns, challenge assumptions, and contribute to improvements in process and delivery.
  • Drive predictable, high‑quality delivery across all Service Now work streams.
• Solution Design & Development
  • Design, develop, and implement Service Now applications, integrations, and configurations (workflows, business rules, UI scripts, client scripts, etc.).
  • Ensure all solutions are scalable, robust, secure, and aligned with both Service Now and organisational best practices.
  • Provide architectural guidance and approve designs for complex or strategic initiatives.
• Platform Governance & Health
  • Own and enforce Service Now governance: coding standards, peer reviews, release processes, and change control.
  • Maintain platform health as a top priority, ensuring performance, stability, and maintainability are never compromised.
  • Stay current with new Service Now releases and drive adoption of relevant enhancements.
• Stakeholder Engagement
  • Collaborate with business analysts, product owners, and process stakeholders to understand requirements and translate them into high‑quality technical solutions.
  • Represent the development team confidently and ensure engineering considerations are heard and respected.
• Incident Ownership & Operational Excellence
  • Own the Incident Management process within the development team.
  • Ensure incidents assigned to engineers are kept up to date, progressed appropriately, and resolved within agreed SLAs.
  • Conduct root‑cause analysis and feed learnings into continuous improvement initiatives.

Qualifications

• Curious – You ask the right questions, listening and learning to get better every day.
• Creative – You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers.
• Accountable – You never stand still, never settle. You work at pace to achieve your goals.
• Inclusive – You collaborate, encouraging others to perform at their best, always welcoming new perspectives.
• Open – You work across borders, working with your team to achieve your collective goals.