More jobs:
Desktop Support Analyst
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-06-13
Listing for:
DGH Recruitment
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Desktop Support Analyst / 2nd Line Support Analyst
A fantastic opportunity has arisen for a Desktop Support Analyst / 2nd Line Support Analyst to join our Manchester-based global law firm on a permanent basis.
Key Responsibilities- Providing a professional and consistent level of technology support to all staff
- Responding to incoming incidents and requests at first point of contact reported via all mediums
- Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
- Maintaining and updating incidents and requests in your own as well as the Service Desk
- Alerting senior analysts and managers of reoccurring incidents and potential issues
- Keeping customers apprised and updated
- Escalating problems to the senior team members and third‑party suppliers where necessary
- Experience working within a legal environment is essential
- Knowledge of Windows 10 and Microsoft Office 365
- Understanding of PC hardware and operating systems
- Awareness of using Active Directory
- Experience logging tickets in ITSM call logging software
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