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Senior ITSM Business Analyst: ServiceNow & Transformation
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-06-14
Listing for:
Understanding Solutions
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant
Job Description & How to Apply Below
Understanding Solutions is looking for a Senior ITSM Business Analyst to support a major Service Operations transformation programme in the United Kingdom. This role involves defining and standardising IT Service Management processes across a complex enterprise environment, collaborating with stakeholders and Service Now teams.
The ideal candidate should have strong ITIL and Service Now experience, with a focus on process design and workshop facilitation. Responsibilities include analysing current processes, designing future-state models, and supporting service improvement initiatives.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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