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Service Desk Lead: Incident & Problem Management

Job in Salford, Manchester, Greater Manchester, M9, England, UK
Listing for: Phillips & Cohen Associates, Ltd.
Full Time position
Listed on 2026-06-15
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: Salford

Phillips & Cohen Associates, Ltd. is seeking a Service Support Specialist II for a fully office-based role in Salford, UK. This mid-level professional will lead incident resolution and problem management within the Service Desk.

The ideal candidate has 2–4 years of IT support experience, strong communication skills, and proficiency in scripting. The position offers benefits such as secure parking, 31 days of holiday, healthcare scheme, and a company pension plan.

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