IT Support Technician

IT Support Technician Manchester City Centre | Hybrid (post'‘probation) £30,000 DOE | Permanent | Flexible Start/Finish Times Time Recruitment

In the Manchester office of a long‑established law firm, the IT Support Technician handles first and second line support across the business.

The role involves:

• Providing remote and face‑to‑face support for laptops, desktops, and peripherals
• Installing and configuring new equipment
• Maintaining the printer fleet
• Supporting business‑wide projects, deployments, and upgrades
• Offering general user assistance and technical advice
• Primarily based in Manchester with occasional travel to Liverpool

Key qualifications:

• At least 1 year experience in a similar IT support role
• Experience supporting Windows and Microsoft 365
• Knowledge of networks, DNS, Active Directory, Group Policy, authentication systems, and hardware
• Strong troubleshooting and problem‑solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Bonus: ITIL Foundation, Microsoft 365, AWS Cloud Practitioner
• Applicants must be authorised to work in the UK.

Benefits:

• Competitive salary (DOE) – 6 % employer pension contribution
• Hybrid working after probation
• Flexible start and finish times – 25 days holiday + bank holidays
• Birthday off
• Annual salary review
• Company sick pay
• City centre office
• Subsidised gym membership
• Death in Service (4× salary)
• Employee Assistance Programme
• Ongoing training, development, and support