Technical Support Engineer

Technical Support Engineer
- Onsite
- Central Manchester

This is a full‑time onsite Support Engineer to provide technical support to a prestigious client, based in Central Manchester.

• Determine customer needs as the first point of contact.
• Perform on‑site support and triage activities for desk, wall and floor ports, WAP ceiling ports, equipment room patching of access switches, shared printers, audio visual equipment, room booking tablets, and digital signage.
• Escalate incidents to the off‑site team and assist with diagnostics and resolution under guidance.
• Daily checks and management, monitoring of on‑site equipment.
• Triage and log tickets with third‑party vendors.
• Install and support network equipment at customer premises, ensuring effective service within agreed time scales and documentation standards.
• Carry out additional duties as may arise without changing the general character of the role.

• Previous experience as an on‑site IT engineer or on a busy service desk.
• Right to live and work in the UK.
• Must meet security clearance vetting requirements.
• Offer contingent upon successful passing of BPSS & SC clearance.

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are committed to equity, accessible hiring practices, and creating an inclusive culture through various employee resource groups.