ServiceNow Senior Solution Architect

Job in Manchester, Greater Manchester, M9, England, UK

Listing for: KPMG International Cooperative

Full Time position
Listed on 2026-06-18

Job specializations:

IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing: Infrastructure & Operations

Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR

As a Senior Service Now Solution Architect you will be responsible for leading delivery of Service Now based solutions across multiple client projects. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client stakeholders, delivery leads, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to.

Key aspects of the role are:

Responsibilities

Lead the technical delivery of a portfolio of projects based on the Service Now platform
Define technical solutions (at an architectural and design level of detail)
Provide senior technical leadership and mentoring to junior architects and offshore development teams.
Deliver compelling solution demonstrations across the Service Now platform.
Assist development teams in resolving technical issues through all stages of the project lifecycle.
Continuous growth of knowledge around the Service Now platform through certifications, internal/external webinars, case studies, training, community and other resources.
Support the Service Now presales opportunity lifecycle.
Contribute to the development of KPMG's Service Now based product roadmap.
Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.

Qualifications

8+ years of experience in consulting / professional services and technical delivery
A proven track record of delivering technology projects on the Service Now platform as a Solution Architect
Certified Service Now System Administrator
Certified Implementation Specialist in at least 3 product suites
Experience of agile and traditional software and project methodologies

Preferred Experience

Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA)
Service Now Certified Application Developer (CAD)
Certified in ITIL Foundation (v3 or v4)
Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide Service Now solutions
Understanding of the key technologies relevant to the Service Now integration solutions including:
Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
Experience in scripting on the Service Now platform using JavaScript, CSS and Angular JS:
Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
Ability to author clear and comprehensive documentation

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