Service Desk Analyst

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You.

- is central to our success and how we give our customers the freedom to do more of what’s important to them.

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days afford you 25 days leave a year and a health contribution. You’ll also be able to choose from a range of benefits to suit you, and we give back with three charity days.

You enjoy helping people and take pride in fixing problems quickly and clearly. You like being on site, meeting customers face to face, and being the person they trust when something is not working as it should. You’re comfortable working across different locations and environments, and you stay calm when priorities change. At Access, we’ll support you to grow your skills while you help our customers get more from their technology.

The role is based on client sites in Manchester.

• Provide on‑site technical support through our helpdesk system, helping resolve issues with hardware, software and operating systems while meeting agreed service levels.
• Install, support and upgrade IT equipment such as laptops, desktops, printers, network connections and communication systems across customer sites.
• Look after IT assets, including devices and software licences, keeping records accurate and up to date.
• Communicate clearly with customers and colleagues, sharing updates, guidance and basic training so people feel confident using their technology.

• Experience supporting Microsoft Windows operating systems, including Windows 10 and Windows 11.
• A working understanding of networking basics, such as TCP/IP, and user management using Active Directory.
• Experience using Microsoft 365 tools and some exposure to Power Shell scripting for simple automation tasks.
• A practical, customer‑first approach to problem solving, with the confidence to explain technical issues.

Competitive salary, 25 days wellbeing leave, health contribution and choice of benefits. Three charity days.

We believe in equality for all and the transformative power of diversity. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive.

Let’s make a difference together.