Head of Delivery

Company Mission:

We believe in ensuring fairness in commercial property business rates.

We aim to help the Local Authority market ensure it maximises its collection of Commercial Property Business Rates.

Job Summary:

The Head of Delivery is responsible for setting the strategic direction, performance standards, and delivery model for Analyse Local’s Income Maximisation and Product functions. The role oversees operational execution across the Rating team and Product Management team, ensuring services are scalable, data‑driven, commercially viable, and consistently exceed Local Authority expectations.

The role combines strategic ownership with delivery accountability, ensuring that:

Product roadmaps align with market need, legislation, and company growth objectives

Delivery teams operate efficiently, accurately, and at scale

Client outcomes, satisfaction, and value realisation are measurable and improving

Data quality, automation, and process maturity underpin long‑term success

The Head of Delivery acts as a bridge between Product, Delivery, Client Management, and Senior Leadership, ensuring that insight from clients, performance data, and emerging policy or caselaw is converted into actionable improvements.

Key Responsibilities:

Leadership & Strategy

Define and implement a cohesive ‘Product & Delivery’ strategy aligned to company objectives.

Oversee the performance and output of the Income Maximisation services, ensuring consistent, high-quality delivery to clients.

Own the product roadmap across all service lines - balancing innovation, stability and commercial priorities.

Act as the senior link between Delivery, Client Management, and Technical/Development teams.

Product Management

Lead product development cycles from discovery through to delivery, iteration, and lifecycle management.

Work closely with clients and internal stakeholders to identify needs, validate opportunities and shape product features.

Ensure all products remain compliant, relevant and competitive within the Local Authority revenues market.

Maintain documentation, specifications and release processes for all platforms and tools.

Service Delivery & Performance

Own the performance and delivery outcomes of all Income Maximisation and related products

Implement and maintain standardised workflows and KPIs to improve throughput, accuracy and client satisfaction.

Work with the Client Management team to ensure smooth onboarding, updates and communication on service progress.

Identify and implement automation and process improvement opportunities.

Monitor delivery metrics (case volumes, turnaround times, outcomes) and produce performance insights for leadership reporting.

Manage capacity planning, resource allocation, and prioritisation across delivery and product teams.

People & Culture

Lead, mentor and develop staff within the Product & Delivery functions.

Build a culture of performance, collaboration, continuous improvement and accountability.

Establish capability frameworks, career pathways and succession planning.

Drive clarity around ownership, expectations and inter-department working practices.

Required

Skills & Experience:

Proven experience leading cross-functional teams across product management, service delivery and technical development.

Strong background in management and delivery leadership within a SaaS, data or public sector services environment.

Demonstrated ability to translate business goals into clear delivery and product strategies.

Excellent stakeholder management and communication skills, able to align commercial, technical and client-facing teams.

Experience managing performance, capacity and workflow efficiency using data-driven metrics and dashboards.

Skilled in process improvement, standardisation and operational excellence within a growing business.

Strong analytical mindset with the ability to interpret data and convert insight into action.

Practical experience of end-to-end product lifecycle management, from discovery to release.

Confident using modern product and project management tools (e.g.Power BI).

Track record of building and developing high-performing teams.

Experience working with or supplying to UK Local Authorities – desirable.

OKRs…