IT Governance & Quality Manager

Job Description

The IT Governance and Quality Manager is responsible for the day‑to‑day management and operation of the IT governance, controls, audit, and assurance activities within Technology. Reporting into the Head of IT Governance, the role ensures that IT governance frameworks, control environments, and quality assurance practices are effectively implemented, embedded, and continuously improved.

The role provides operational leadership across IT governance and assurance activities and manages a team comprising IT Governance Analysts and a Governance and Controls Lead. It plays a critical role in supporting regulatory compliance, audit readiness, and the delivery of well‑controlled, high‑quality IT services.

• Manage the implementation and ongoing operation of IT governance frameworks, policies, standards, and procedures.
• Ensure IT controls are clearly defined, documented, communicated, and operating effectively.
• Support the identification, assessment, and mitigation of IT risks in line with organisational risk management practices.
• Maintain governance artefacts, control libraries, and supporting documentation.
• Oversee the operation of governance processes across IT, including change, risk, and service management controls.
• Support control attestation, evidence collection, and management system activities.

• Manage the IT audit and assurance activities on behalf of Technology.
• Act as a key operational point of contact for internal audit, external audit, and assurance reviews.
• Coordinate audit planning, evidence gathering, walkthroughs, and responses.
• Track audit actions and ensure timely remediation of findings and control weaknesses.
• Provide clear reporting on audit status, themes, and outcomes to the Head of IT Governance and senior stakeholders.

• Support the operation and continuous improvement of quality and assurance practices across IT delivery.
• Ensure governance and control requirements are embedded into IT processes and delivery life cycles.
• Monitor control performance, quality metrics, and assurance outcomes.
• Identify opportunities to strengthen control effectiveness and reduce operational and delivery risk.

• Work closely with Technology, Risk, Compliance, and Audit stakeholders to ensure alignment and effective delivery.
• Support the Head of IT Governance with management information, insights, and recommendations.
• Contribute to a positive, collaborative governance culture across Technology.

• Identify opportunities to streamline processes and improve efficiency and effectiveness.
• Support the adoption of best practice frameworks and standards (e.g. ITIL, COBIT, ISO).
• Contribute to continuous improvement initiatives across Technology and assurance activities.

• Experience in IT governance, IT risk, IT controls, audit, or assurance roles.
• Strong understanding of IT control frameworks and governance best practice.
• Experience coordinating or supporting internal and external IT audits.
• Proven experience managing or leading teams.
• Strong organisational, documentation, and attention‑to‑detail skills.
• Ability to engage confidently with technical and non‑technical stakeholders.
• Experience working in regulated or complex organisational environments.
• Knowledge of relevant standards such as ISO 27001, ISO 20000, COBIT, or ITIL.
• Experience supporting quality assurance, testing, or control effectiveness activities.

We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non‑contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.

We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio‑economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate.

We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.