Senior Manager - IT Major Incident and Insight

Senior Manager – Major Incident & Insight

Lead critical IT service recovery and drive operational excellence

We’re hiring a Senior Manager – Major Incident & Insight to lead group‑wide incident, problem, and service insight capability across a complex, always‑on environment.

This is a senior leadership role focused on command, governance, and continuous improvement, ensuring incidents are resolved effectively while driving long‑term service stability.

You’ll operate at the heart of high‑impact incidents
, providing calm, authoritative leadership under pressure while shaping how services improve over time.

• Lead Major Incident, Problem Management & Service Reporting
• Act as the command lead during critical incidents
• Drive insight, reporting, and preventative action
• Influence across multi‑supplier, cloud, and enterprise environments
• Engage with senior leadership, risk, and audit stakeholders

• Strong experience leading Major Incident & Problem Management
• Banking Industry background (Essential)
• Deep understanding of ITIL service management practices
• Ability to influence across complex, multi‑supplier environments
• Experience delivering executive‑level insight and reporting
• Calm, decisive leadership in high‑pressure situations

If you thrive in critical environments and want to shape service resilience at scale — apply now.