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Senior Manager - IT Major Incident and Insight

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: Lorien
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    Change Management, IT Project Manager, Disaster Recovery IT
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Senior Manager – Major Incident & Insight

Lead critical IT service recovery and drive operational excellence

We’re hiring a Senior Manager – Major Incident & Insight to lead group‑wide incident, problem, and service insight capability across a complex, always‑on environment.

This is a senior leadership role focused on command, governance, and continuous improvement, ensuring incidents are resolved effectively while driving long‑term service stability.

Why this role?

You’ll operate at the heart of high‑impact incidents
, providing calm, authoritative leadership under pressure while shaping how services improve over time.

What you’ll do
  • Lead Major Incident, Problem Management & Service Reporting
  • Act as the command lead during critical incidents
  • Drive insight, reporting, and preventative action
  • Influence across multi‑supplier, cloud, and enterprise environments
  • Engage with senior leadership, risk, and audit stakeholders
What you’ll bring
  • Strong experience leading Major Incident & Problem Management
  • Banking Industry background (Essential)
  • Deep understanding of ITIL service management practices
  • Ability to influence across complex, multi‑supplier environments
  • Experience delivering executive‑level insight and reporting
  • Calm, decisive leadership in high‑pressure situations

If you thrive in critical environments and want to shape service resilience at scale — apply now.

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Position Requirements
10+ Years work experience
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