3rd Line Engineer

About the Role

Real ownership of a Microsoft 365 environment going through serious modernisation. Direct exposure to enterprise architects designing what most engineers only ever consume. A 12-month contract that genuinely accelerates a career, not a stopgap.

You’ll be the third‑line technical lead, the intelligent client for an incoming managed service partner, and the person who lifts the wider workplace team's technical capability through documentation, mentoring and knowledge transfer.

• Second‑line and third‑line support across Microsoft 365.
• Interrogating logs, troubleshooting Conditional Access, Intune compliance and Entra sign‑in issues, fixing or escalating with intelligent context.
• Own the modern Microsoft stack end‑to‑end:
  Intune, Entra, Conditional Access, Autopilot, Defender, Exchange Online, Teams, SharePoint.
• Be the intelligent client for the managed service partner, sitting alongside senior architects on high‑level and low‑level design, signing off statements of work, and owning post‑handover BAU.
• Upskill the wider workplace team through quick reference guides, knowledge articles and on‑the‑job mentoring.
• Maintain compliance posture as the organisation works toward formal frameworks, including ISO 27001 and Cyber Essentials Plus alignment.
• Document everything so the team grows alongside the technology.

We’re looking for someone who has owned a Microsoft 365 environment inside an organisation, not someone who’s cleared tickets for clients in a managed service environment.

• At least 2 years of internal IT support in a professional environment.
• Hands‑on experience configuring (not just maintaining) Conditional Access policies, Intune configuration profiles, compliance policies, and Autopilot deployments.
• Confident troubleshooting from Entra sign‑in logs, Intune device compliance state, and Defender alerts.
• Comfortable explaining technical concepts to non‑technical colleagues without being condescending.
• The kind of mindset that, when faced with something you’ve not seen before, articulates an approach rather than stops at “I don’t know.”
• Relevant Microsoft certifications, or a working knowledge that shows you’d pass them tomorrow.
• Strong technical documentation skills.

• Cyber Essentials, Cyber Essentials Plus or ISO 27001 hands‑on involvement.
• Power Shell troubleshooting comfort.
• Experience operating within ITIL service management frameworks.
• Exposure to formal compliance frameworks.
• Engagement with senior stakeholders.

Salix encourages applications from people of all backgrounds and are committed to creating a diverse and inclusive organisation where different perspectives are valued. To monitor our processes, all applicants are asked to complete a diversity and equality form via the link provided here.