IT Operations Manager

Salary

£50,000 - 60,000 per year

• We are looking for proven experience in a senior operations or business operations role, ideally within professional services.
• We need strong expertise in data, reporting, and business intelligence tools such as Power BI or Tableau.
• We require advanced working knowledge of SQL and relational databases.
• We value experience with CRM or case management systems and data flows.
• We are seeking a track record of delivering cross‑functional projects involving multiple stakeholders.
• We want experience managing teams within a broader operational environment.
• We need strong commercial awareness and the ability to link operations to financial outcomes.
• We expect excellent communication skills with the ability to influence at all levels.
• We need someone comfortable working in a fast‑paced, evolving environment.
• Exposure to AI, automation, or data‑led innovation is highly desirable.
• Understanding of data governance, security, and compliance principles is required.

• We will rely on you to own and enhance our operational data infrastructure, ensuring accuracy, consistency, and accessibility.
• You will lead the development and governance of management information and reporting for senior leadership.
• You will manage and develop our data analytics function, including dashboards and reporting tools.
• You will partner with stakeholders across the business to improve reporting, processes, and performance insights.
• You will oversee operational support functions and team members across the wider business.
• You will ensure our processes align with regulatory and compliance requirements, including GDPR.
• You will collaborate with technology, development, and project teams on systems and transformation initiatives.
• You will support business growth by monitoring and improving new business performance and tracking.
• You will lead or contribute to key projects including system migrations and process standardisation.
• You will contribute to our data and AI strategy by identifying opportunities for automation and innovation.

• AI
• Business Intelligence
• CRM
• Support
• Power BI
• SQL
• Security
• Tableau

We are a prestigious, fast‑growing, award‑winning professional services firm with a national client base and a strong reputation for delivering exceptional client outcomes. We are investing heavily in data, systems, and operational excellence to support our continued expansion. This is a senior, strategic role at the intersection of data, technology, and business operations, offering the opportunity to shape our operational infrastructure.

In return, we offer ongoing career development, an enviable benefits package, and a flexible hybrid working environment.

last updated 25 week of 2026