Junior AI Implementation Analyst

Join the ServisBOT Team

If you must spend 40 hours a week working, you want to make sure you’re working with pretty fantastic people doing some pretty amazing things. That’s why at ServisBOT we seek team players that are self-starters, uncompromisingly resourceful, and extraordinarily passionate about technology. If this sounds like you, we should meet.

Location:

Manchester, England (Hybrid - 3 days per week in office) with in-person meetings

Salary: £30,000 per year

Type:
This is a full-time, permanent contract on the customer success team

If interested, send your cover letter and CV to

We’re looking for a curious, practical and customer-aware Junior AI Implementation Analyst to join our team.

This is an entry-level role for someone who wants to build real AI-powered agents that solve practical business problems. You’ll work with experienced team members to design, configure, test and improve AI agents used in customer service, operations and business workflows.

You do not need to be a senior developer or machine learning engineer. What matters most is that you are curious about AI, good at breaking down processes, comfortable learning new tools, self‑organised, and able to communicate clearly with both technical and non-technical people.

You’ll spend most of your time working inside our AI agent platforms, turning customer requirements into well‑structured agent flows, prompts, knowledge sources, integrations and test cases. From time to time, you’ll join customer workshops, demos or delivery calls to understand requirements, explain what has been built, and gather feedback.

This role is inspired by the growing market for junior AI automation, prompt‑building and agent‑building roles, where employers are looking for people who can combine curiosity, workflow thinking, clear communication and hands‑on AI tool usage rather than deep AI research credentials. Current entry‑level roles in this space emphasize practical workflow design, experimentation with AI tools, documentation, adoption support and solving business problems with AI.

You’ll sit within our Customer Success team whilst collaborating with our Engineering and Product teams helping to deliver AI solutions to a variety of clients. You’ll be supported and coached by our Senior members of the team across Architecture, Engineering, Business Analysis and Project Management.

You’ll work as part of a team to:

• Design, build and configure AI agents using ServisBOT tools and related technologies.
• Translate customer requirements into clear conversation flows, instructions, prompts, actions and knowledge structures.
• Help map customer processes and identify where AI agents can improve speed, consistency or customer experience.
• Build and test agent behaviour across realistic customer scenarios.
• Create and maintain prompts, knowledge content, FAQs, test scripts and configuration documentation.
• Support customer‑facing workshops, demos and feedback sessions when needed.
• Work with product, delivery and engineering colleagues to troubleshoot issues and improve agent performance.
• Review agent outputs for quality, accuracy, tone, safety and consistency.
• Help customers and internal teams understand how agents work and how to use them effectively.
• Keep up to date with practical developments in AI agents, LLMs, prompt design and workflow automation.

We’re looking for someone early in their career who has strong potential, not someone who already knows everything.

You should be:

• Curious about AI, automation and how businesses use technology.
• Comfortable experimenting with tools like ChatGPT, Claude, Gemini or other AI platforms.
• Good at breaking down a messy process into clear steps.
• A strong written communicator with good attention to detail.
• Confident enough to speak with customers occasionally, ask sensible questions and explain your thinking clearly.
• Organised, reliable and able to follow structured delivery processes.
• Comfortable testing your own work and improving it based on feedback.
• Interested in customer service, conversational design, business operations or digital transformation.
• Practical…