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Service Desk Evolution Lead – Utilities & Smart Meter Ops

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: EXL
Full Time position
Listed on 2026-06-22
Job specializations:
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below

EXL is seeking a Service Development Manager in Manchester to lead the evolution of our service desk operations. You will collaborate with offshore teams on Learning and Development, Quality Assurance, and Regulatory Compliance, ensuring that we meet client expectations in delivering excellent service.

Reporting to the Service Centre Manager, your role will be pivotal in aligning operational KPIs and contributing to the smart meter ecosystem.

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