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Service Desk Evolution Lead – Utilities & Smart Meter Ops
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-06-22
Listing for:
EXL
Full Time
position Listed on 2026-06-22
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
EXL is seeking a Service Development Manager in Manchester to lead the evolution of our service desk operations. You will collaborate with offshore teams on Learning and Development, Quality Assurance, and Regulatory Compliance, ensuring that we meet client expectations in delivering excellent service.
Reporting to the Service Centre Manager, your role will be pivotal in aligning operational KPIs and contributing to the smart meter ecosystem.
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