Business Analyst

The Firm

Established in 2020, KP Law (previously Keller Postman) is a specialist litigation boutique focusing on collective redress.

The firm has over 100 employees across offices in London, Manchester, Birmingham, and Liverpool, representing more than 250,000 individual clients in areas such as product liability, competition, worker rights, data breach and privacy, and financial services.

Our ethos combines the best legal talent with a strong operational and technological platform to enable clients to pursue cases that could not otherwise be brought against large corporates because of their wrongdoing.

Uniquely, KP Law is owned and fully financed by the recognized UK litigation funder Legatus Holdings, allowing us to take on larger, headline‑making cases with greater efficiency and confidence. All of our cases are for claimants and carried out under contingent fee agreements at no cost or risk to clients.

KP Law was ranked Tier 1 for Group Litigation:
Claimant in The Legal 500 UK Guide 2026 and Band 2 for Group Litigation:
Claimant in Chambers and Partners 2026.

Working closely with business, the role will be responsible for understanding and prioritising requirements to support business process change, platform development, and implementation of new technology solutions. The role involves understanding business process problems and inefficiencies and providing suggested solutions to assist in delivering new operational and legal processes and process changes. Working with the Development team and business stakeholders to create specifications for new system features, workflows and automations, and to document required changes to existing systems.

Managing the delivery of new features and changes through robust management of the Software Development Life Cycle (SDLC) and liaising with end users, software vendors and development resources to achieve these outcomes.

• Identifying and documenting business requirements to assess the viability of process and systems changes
• Creating user stories and working with the platform project manager and development team to refine these requirements and prepare them for development
• Creating new features and change specifications; working with internal and external developers and architects to define practical development requirements; liaising with external and internal stakeholders
• Mapping and documenting integration interfaces between legacy and new systems
• Conducting requirements analysis and preparing specific proposals for modified or replacement systems
• Working closely with end users and 3rd parties to ensure technical compatibility and user satisfaction
• Creating and supervising system test plans and working with end users to facilitate user acceptance testing
• Overseeing the implementation of new systems and data migrations with service owners through the release process
• Supporting users on change control, release planning and system updates
• Contributing to training and user manuals
• Guiding team development efforts toward successful project delivery

• Proven working experience in a Business Analyst role
• Ability to identify quick, workable solutions to business problems – focusing on timely delivery of value and not lengthy complex technical solutions; previous working experience of using Salesforce Products (Service Cloud, Marketing Cloud)
• Knowledge/experience in AI tools such as Salesforce Agentforce (desirable)
• Degree, or equivalent work experience, in business administration or related fields such as computer science, business information systems or information technology
• Strong technical background with a thorough understanding of requirements management tools, e.g., Confluence, Jira, , Click Up, Scribe
• Excellent knowledge of MS Excel, Word and PowerPoint, SharePoint, O365
• Outstanding analytical, innovation, critical thinking and problem-solving skills
• Ability to build effective, trusted relationships at all levels within the organisation and with external stakeholders
• Excellent communication and interpersonal skills with ability to explain complex scenarios to non-technical people; highly self‑motivated with…