Customer Service Technician Night Shift

Shift Pattern

Night shift rotation 4‑on / 4‑off schedule.

Hours:

19:00–07:00. Requires 6‑8 weeks of fully paid daytime training (Mon‑Fri) prior to starting the night shift rotation.

The Customer Support Technician will support over 300,000 customers by ensuring their alarm systems operate smoothly. Training will be provided, and the role offers comprehensive training, long‑term job security, and clear opportunities for career growth.

• Competitive Salary: Reflecting your skills and experience
• Bonus Plan: Performance‑based bonuses to reward your impact
• Generous Leave: 25 days of annual leave
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program
• Referral scheme
• Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle‑free commuting
• Dress Down Fridays: Casual attire to wrap up the week

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential customers
• Handle bespoke and high‑security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

• An interest in problem‑solving
• Customer service skills and experience
• Excellent communication skills
• Ability to convey technical information to a non‑technical audience

• Experience in technical problem‑solving