Product Design Lead

Responsibilities

• We’re exploring and validating generative AI use cases across our products to reduce friction in end-to-end workflows and improve how work gets done
• This shifts the experience from standalone tools to human-led / AI-assisted workflows, where AI helps users move faster through repetitive steps - while keeping people accountable and in control
• You’ll define the UX principles, patterns, and design strategy that make this collaboration efficient, auditable, and trusted, and turn it into shipped experiences that improve cycle time, quality, and consistency
• This role suits someone who thrives in ambiguity, can align stakeholders around a clear vision for AI-enabled workflow improvement, and can take discovery through to delivery with measurable impact
• Own the design direction for GenAI-enabled experiences across one or more enterprise web-app products/work streams, defining and evolving principles and patterns for human-led / AI-assisted collaboration
• Shape business process innovation with AI by translating ambiguous problem spaces into prototypes, experiments, and shipped increments - partnering with Product and Engineering to move from feature UX to system-level interaction design
• Lead discovery and evaluative testing for one or more AI experiences (concept testing, usability, preference tests, workflows-in-context) and turn insights into clear, actionable design decisions
• Define success metrics with Product and iterate using qualitative and quantitative signals
• Design for trust and transparency, building UX guardrails and governance into the experience through collaboration with Legal/Compliance, Info Sec, and domain experts
• Evolve the global design system with AI-ready components and patterns, setting a strong quality bar through critiques and design reviews
• Manage and mentor designers, strengthening product thinking, interaction design, AI UX craft and workflow optimisation - Be a lead contributor to an experimental, evidence-driven design culture

• The tools, skills, and support you need to think differently and to solve healthcare’s most complex challenges
• Career Experience team, whose mission is to provide every employee with a purpose-driven career
• Personalized learning and training
• Flexible working practices
• Company pension/retirement plan
• Private medical insurance
• Employee wellbeing initiatives
• Compelling time-off policy
• Hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization

• Familiarity with AI UX concepts, and experience designing GenAI features beyond chat interface
• Degree in design, psychology, business, statistics, human-computer interaction (HCI), related field or equivalent experience is a plus
• An outstanding portfolio demonstrating all of the above
• Ability to articulate and design for trade-offs between helpfulness, safety, latency, and accuracy
• Excellent cross-functional collaboration and stakeholder management
• Experience in regulated/high-trust domains
• Confident research practitioner: plan and conduct workshops, synthesise insight, and influence decisions through evidence
• Experienced product design skills is required, 8+ years
• 8+ years product design experience favouring complex enterprise web applications, with 1 to 3+ years in a lead capacity (workstream, or strategy ownership)
• Strong interaction design skills for complex workflows, and a proven ability to simplify without dumbing down