Naimuri - User Researcher

We’ve just had our tenth birthday, having grown from a little-known tech start-up into a community of 180 people, mostly based in Salford, Greater Manchester. We also have a presence in Cheltenham, London, Portsmouth and Lincoln.

Our name was chosen as an amalgamation of two Japanese words, to reflect our ethos: 'not - overburden'. This principle applies to every aspect of our organisation from technology, process and infrastructure, through to people, culture and leadership. People and culture are at the heart of Naimuri, so that collectively, we can realise our mission of making the UK a safer place to be.

We work in an Agile-first environment that values transparency, collaboration, and continuous improvement. While every team has its own rhythm, you can expect:

• A Culture of Enablement:
  Our goal is to remove blockers. You'll be empowered to make decisions and given the tools you need to get things done.
• Focus on Quality:
  We take pride in our work. You'll be part of a culture that values well-written, maintainable code, and your work will serve as a "definitive example" for others.
• Active
  
  Collaboration:
  
  You'll work closely with Platform Engineers, Delivery Leads, and Product Owners, helping to manage and maintain your own infrastructure (e.g., Kubernetes) and build automated delivery pipelines (using Git Lab).

At Naimuri, we work on a variety of projects that range in length from a few weeks to 5+ years. Here are some things we’ve worked on recently that give a sense of the work we do:

• Building a data analytics tool using a Neo4J graph database.
• A Dev Ops platform to support 3000 users.
• Processing digital forensic data to enable search and insight generation.
• A search and reporting system backed by an Elasticsearch cluster.
• A custom workflow tool with a React/TS front-end
• An AI assurance capability
• Orchestrating a data pipeline and designing specialist metrics for the evaluation of the performance of LLMs in different contexts.

As a User Researcher, you will use your skills to support the delivery of our projects by understanding and defining the customer’s business and user needs, and delivering them into tangible and measurable value to the customer.

You’ll use your knowledge and expertise to explore and outline the requirements, friction points and needs of the project’s user base, and subsequently support the team in creating a service that meets all those outlined. You may be working long standing and established projects and services or shorter, newer projects that are early in their life cycle- and everything in between.

We are looking for a confident and motivated individual with a passion to reflect UCD best practices in their approach to their work. We will be looking for the following key skills:

• 3+ years experience of conducting User Research with a range of users.
• A good understanding of both qualitative and quantitative approaches to user research and confidence on which methodologies to use and when.
• Able to support and conduct qualitative user research tasks such as workshops, interviews and usability tests with a range of users.
• Someone who feels comfortable working with users and is able to get the most out of user interactions and support on delivering successful research.
• An ability to work with stakeholders and deliver research findings clearly and take on feedback.
• An understanding of the importance of accessibility and research ethics.
• Experience of successful working with product and development teams.

• An understanding or experience of working with the Government Digital Service (GDS) approach to agile delivery and research approach.
• Experience working with Business Analysts and Business Change Managers
• Knowledge of User Experience best practices to support interactions with UX Designers.
• Experience using UX tooling such as Figma to articulate findings off the back of research.

You will be responsible for the following within your role:

• Helping to plan and prepare research proposals that will support the delivery of projects across the business, ranging in size.
• Helping to conduct impactful and meaningful research…