Senior Client Success Manager

About Artificial

Help shape the future of specialty insurance

At Artificial, we’re building the next generation of technology for the specialty (re) insurance market. Our mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision‑making.

We use modern technology to solve real challenges for some of the world’s leading brokers and insurers. By automating the repetitive and structuring the complex, we help our partners unlock new opportunities for innovation and growth.

You’ll be joining a collaborative team that values curiosity, ownership, and continuous learning. We work in an environment where ideas are heard, support is built‑in, and outcomes matter. Everyone here has the chance to make a tangible impact on our products, our customers, and the industry.

We’ve just raised $45M (£33M) in Series B funding from lead investor Commerz Ventures, new investor Move Capital, as well as all existing shareholders. This investment round gives us the room to grow with confidence, continue to innovate, and ensure that Artificial remains the first choice for brokers and carriers seeking a smarter way to trade digitally.

Join us, and take the chance to be a part of something that will change the landscape of insurance for generations.

We’re expanding our team to meet the growing needs of our client base and are looking for a Senior Client Success Manager to lead the engagements from initial planning through delivery and into business‑as‑usual operations. A core focus of this role is ensuring a high‑quality service experience that delivers real value and successful outcomes for our clients.

This role is central to our purpose: to build incredible client relationships and drive impactful adoption of Artificial products, increasing client retention and creating advocates.

As a Senior Client Success Manager, you’ll collaborate closely with our Commercial, Product Management, and Forward Deployed Engineering team, while working directly with clients to ensure seamless delivery and long‑term success.

• Insurance Market Expertise:
  Proven experience navigating commercial and specialty markets (e.g., Lloyd’s, the London Market, or US commercial lines).

• Client‑Centric Background: A strong track record in Customer Success or Account Management, with a proactive approach to building relationships.

• Tech‑Forward Mindset: A genuine passion for digital transformation and a desire to help modernise the industry.

• Client onboarding and solution delivery:
  Play a pivotal role in the end‑to‑end onboarding and product delivery process for new clients, ensuring quality service and value creation from Commercial handover to go‑live and into BAU steady state.

• Build trusted client partnerships:
  Develop strong relationships with client stakeholders, coordinating activities to understand their business objectives, workflows, and integration requirements to drive successful solution adoption.

• Champion client needs internally:
  Act as the client advocate within Artificial, collaborating with Product, Forward Deployed Engineers, and Client Success teams to shape implementation plans and influence product enhancements.

• Project Governance & Delivery Excellence:
  Understand and define project objectives, scope and milestone timelines. Establish clear programme‑level governance and roles and responsibilities, to ensure timely, high‑quality delivery of Artificial’s products that meet clients objectives.

• Coordinate testing and training:
  Oversee user acceptance testing (UAT) and deliver client training sessions, both remotely and on‑site, ensuring readiness for launch and ongoing product proficiency.

• Manage go‑live and transition to BAU:
  Responsible for transitioning a client from implementation to business‑as‑usual (BAU) operations, ensuring smooth transition, clear documentation, and ongoing client satisfaction.

• Monitor performance and engagement:
  Proactively analyse platform usage, integration performance, and operational metrics to ensure adoption and identify optimisation/ growth opportunities.

• Drive continuous…