Product Support Engineer

## Product Support Engineer Apply remote type:
On Site locations:
Manchester Airporttime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 22, 2026 (20 days left to apply) job requisition :
R32029
** Job Title
** Product Support Engineer
** Purpose of the role:
** Recover functional and technical Incidents and Requests regarding hardware and software related systems or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.
** This is a position based in Manchester Airport. You need to be located in the area of Manchester, or willing to relocate.
**** Common accountabilities:**- Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.

- Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.

- Works with a moderate level of guidance and direction from manager.
** Specific accountabilities:**-Provide support in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems-Acquire, install, and upgrade PC components & software and planning for/responding to service outages.

-Respond to user requests to research complex problems associated with the organization's telecommunications networks (voice and/or data).

-Provide real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer-Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

-Provide effective and timely resolution of users’ problems, queries or complaints.

-Assist in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

-Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)-Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.

-Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.

- Provide Amadeus customers with updates on the status of critical problems. Suggest improvements to Knowledge Solutions database.
** Our ideal candidate:**-a first experience in product engineering support-hardware maintenance experiencem ideally in transport or industrial environments would be beneficial-self-motivation and adaptability-teamwork and flexibility-professionalism and trustworthiness
*** Specific requirements related to Airport activities
****** Please note the role organisation is 12 hour shifts, 4 on / 4 off, covering 365 days including bank holidays
****** Travel possible occasionnally to Dublin airport***#LI-EMEA
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