Technical Support Engineer

About Telefónica Tech

Telefónica Tech (part of the Telefónica Group) is a leading Next Gen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and 60+ nationalities. We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market‑leading partners. The Telefónica Tech UK & I hub offers end‑to‑end portfolio of market‑leading services and develops integrated technology solutions to accelerate digital transformation through Cloud, Data & AI, Enterprise Applications, Workplace Services, and Cyber Security & Networking.

This is a full‑time on‑site Technical Support Engineer role to provide technical support to a prestigious client.

• Serve as the first point of contact to determine customer needs.
• Perform on‑site support and triage for Desk, Wall and Floor ports; WAP ceiling ports; equipment room patching of access switches; shared printers; audio visual equipment; room booking tablets; digital signage.
• Escalate incidents to the off‑site team and assist with on‑site diagnostics and resolution under guidance of the off‑site team.
• Perform daily checks and management, monitoring of on‑site equipment.
• Triage and log tickets with third‑party vendors.
• Assist with installation and support of network equipment at customer premises, ensuring effective service within agreed time scales and required standards, including documentation.
• Undertake any additional duties resulting from changing circumstances, provided they do not change the general character or level of responsibility.

• Previous experience as an on‑site IT engineer or on a busy service desk.
• Experience with AV equipment is highly advantageous.
• Right to live and work in the UK.
• Essential: meet security clearance vetting requirements; successful candidate must pass BPSS & SC clearance.

Working hours:

Monday – Friday between 08:00 and 18:00 (08:00–16:00 / 10:00–18:00).

Key Words: SC Cleared, SC Clearance, AV, Audio Visual, Support Engineer, AV Equipment, AV Support, Service Desk, Technical Support, Digital Workplace.

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including Toget Her (women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

We don’t believe hiring is a tick‑box exercise, so if you feel that you don’t match the job description 100 % but would still be a great fit for the role, please get in touch.