User researchers

Details

• User Researcher / Senior User Researcher
• Permanent or 12-month Fixed Term Contract
• £42,000 to £55,000 depending on experience
• You must be UK-based, but can work from our Macclesfield office or from home

For Nexer, user research is an important part of creating user‑centred digital products and services that help people to live and work better. We’re seeing more demand for our user research capabilities from our clients across multiple sectors, but especially in our Government work, and are looking for experienced user researchers to jump straight on to project work.

You’ll be working in a multi‑disciplinary team to understand the context, expectations and behaviour of people using the products and services we design. With experience of a wide range of user engagement activities, you’ll know how to select the best methods to gain the right results. You’ll have excellent analytical skills and be able to communicate outcomes to the client and wider project teams in the most effective way.

• You’ll have experience of agile, user‑centred ways of working and be comfortable working to deadlines with a flexible, adaptable mindset.
• You’ll have strong collaboration skills, working with other team members to ensure that research objectives are clearly defined and met.
• You’ll excel in both the planning and delivery of various user engagements, through techniques such as interviews, surveys, usability testing and diary studies.
• You’ll be confident sharing research findings through workshops, reports, videos, user journey maps, personas and other methods.

If you have other design‑led skills from content, UX, digital transformation, user‑centred design, accessibility or related disciplines, to complement your research skills, we’d love to hear about those too!

We are looking for someone with a few years’ experience working in a user research role within an agency environment, or within a UK government/public sector role. This might be in your current role, or a previous one, but this experience is important due to the project work we do. If you’ve not worked in either of these environments but can demonstrate a strong understanding and working experience of user research in a directly related area, we’d like to hear from you too.

Our team tells us that our flexible working is second to none, and we work in a fully hybrid way. Our office in Macclesfield, Cheshire is our central hub, and we have team members across the UK. We encourage regular get‑togethers and support meet‑ups, event attendance and ongoing learning.

• 35 hour working week
• 28 days annual leave plus bank holidays
• Additional leave days for life events, length of service and volunteering, plus the option to swap bank holidays to different days
• Enhanced new parent policies for maternity, partner and adoption
• 6% company pension contribution
• Income protection and life assurance
• Two Employee Assistance Programmes

Nexer is a human‑centred design, development and consulting company. We work closely with real people to design, build and deliver digital products and services that are highly usable, accessible and engaging. We work with companies large and small, in the public, private and not‑for‑profit sectors, and we believe strongly in developing long term, mutually beneficial strategic partnerships with our customers. Since 2007, we’ve grown from a team of 4 to a team of 70 people to become one of the most respected user‑centred design and digital agencies in the UK.

We’re also known for creating and running the popular Camp Digital conference.

We encourage applications from people who can help enrich the ethnic and cultural diversity of our team, those with access needs, those who need flexible working patterns, and people from all walks of life.