Senior IT Infrastructure Engineer

Senior IT Infrastructure Engineer

Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.

We do this by creating award-winning software and working with our customers and employees to produce solutions that work.

We’re a passionate bunch who challenge the ordinary and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.

As a Senior IT Infrastructure Engineer, you will be a cornerstone of the Internal IT team, a technical anchor to our Head of IT Operations. We are seeking a technically strong and hands‑on professional, with at least 5 years’ experience in this role, who is passionate about modernising enterprise IT environments.

This is a newly created, high‑impact role where you will be comfortable taking ownership of day‑to‑day infrastructure, lead on complex technical projects, driving cloud adoption, working closely with key stakeholders and the Cyber Security. You will help embed secure‑by‑design principles, support operational excellence, and identify opportunities for continual improvement. You will also mentor and guide our IT team members, acting as the senior escalation point for complex issues, sharing technical expertise, promoting best practice, and driving innovation across infrastructure technologies to support the organisation’s long‑term growth and transformation objectives.

You will report to our Head of IT Operations to support Autocab with our key business objectives to achieve the following:

• Delivery and maintenance of Cloud Migration of Windows On‑Premise Infrastructure
• Modernisation of our Network Infrastructure to Cloud Appliances and Global Secure Access
• Delivery of Autopilot v2, Autopatch and other Microsoft offerings within Entra  Intune and Microsoft 365.
• Implement and support all Microsoft E5 new features – Intune Endpoint Privilege Management (EPM), Microsoft Cloud PKI, Enterprise Application Management and Intune Remote Help
• Deliver Best-in-Class IT Service.

• Lead the migration of on‑premises infrastructure to cloud‑based services, ensuring solutions are secure, scalable, resilient, and aligned with business objectives
• Own and optimise our Microsoft 365, Azure, Entra , Intune, Exchange Online and SharePoint Online instances
• Design, implement, and support modern endpoint management solutions including Windows Autopilot v2, Microsoft Autopatch, Intune, Endpoint Privilege Management (EPM), Cloud PKI, Enterprise Application Management, and Intune Remote Help
• Act as technical owner for all core infrastructure services including the departing Active Directory, DNS, DHCP, identity and access management, networking, and enterprise collaboration platforms
• Support of Windows, MacOS, Android and iOS devices
• Partner with the Head of IT Operations to define infrastructure roadmaps, evaluate emerging technologies, and deliver strategic projects that support Autocab’s growth and transformation objectives
• Serve as the senior technical escalation point for complex incidents and problems, providing leadership and guidance during troubleshooting and root cause analysis activities
• Deputise in the absence of Head of IT Operations and our IT Support Technician
• Improve and automate our core IT processes such as JML
• Improve our end user experience, identifying opportunities for improvement
• Improve our reporting within Entra  Intune, on user and device related matters.
• Lead on the Business’ BCP IT related tasks – Improve backup and recovery solutions, perform simulations and produce reports documenting success
• Develop and maintain on our Document Everything policy, with technical documentation, standards, procedures, and architecture diagrams to support operational excellence and knowledge retention

• Degree…