Problem Management Lead – IT Incident & Root Cause
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-07-13
Listing for:
Santander
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
TSB in Edinburgh seeks a Problem Controller to support the Problem Management process, targeting reduced recurrence of issues and improved service uptime. You will classify problems, conduct root cause analysis, and drive proactive and reactive actions across incident streams.
The role requires hands-on experience with Incident/Problem/Change life cycles, strong data analysis, and collaboration with CIO teams and third-party suppliers. A focus on accurate records and reporting will be essential.
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