Senior Network Engineer

We are looking for an experienced Network Security Engineer to join a growing technical operations team, providing day-to-day support across a range of enterprise customer environments. This is a hands‑on operational role focused on monitoring, diagnostics, troubleshooting and maintaining secure network infrastructures, with a particular emphasis on Fortinet technologies.

The position is primarily home‑based, although candidates should be located within the North West, ideally around the Manchester area, to enable occasional customer workshops and team collaboration when required.

• Provide operational support for enterprise network security environments.
• Monitor, diagnose and resolve network and security incidents.
• Support, administer and maintain Fortinet security platforms.
• Carry out troubleshooting across firewall, routing and switching environments.
• Manage configuration changes, software updates and security policies.
• Escalate and resolve complex technical issues where required.
• Work closely with customers and internal technical teams to ensure service excellence.
• Participate in occasional customer workshops and technical meetings.
• Maintain documentation and contribute to continual service improvements.
• Strong commercial experience supporting Fortinet security solutions.
• Hands‑on experience with:
• Forti Gate
• Forti Cloud
• Forti Flex
• Forti Manager
• Fortinet Security solutions (Forti Security ecosystem)
• Good Cisco networking experience, including routing and switching.
• Experience diagnosing and resolving network and security issues within production environments.
• Strong understanding of TCP/IP, VPNs, VLANs, routing, switching and firewall technologies.
• Excellent troubleshooting and analytical skills.
• Customer‑focused with strong communication skills.