Technical Writer

Arup Technical Writer – Design Driven Collaboration

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

Arup's Digital Technology group is home to the Design Driven Collaboration (DDC) team, a creative and user‑focused group dedicated to improving how people interact with digital products, services and information. Bringing together UX researchers, designers and technical writers, we champion evidence‑based design and clear communication to ensure our products are useful, usable and accessible. We work across Arup's global portfolio of digital solutions, helping teams transform complex processes into intuitive experiences that deliver value for colleagues and clients alike.

As part of this team, you'll play an important role in translating complex technical concepts into clear, engaging and user‑centred content, supporting product adoption, knowledge sharing and the continual improvement of our digital products and services.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity to do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

As a Technical Writer within the Design Driven Collaboration (DDC) team, you will play a key role in helping colleagues and clients understand and adopt Arup's digital products and services. Working alongside UI/UX designers, UX writers, UX researchers and graphic designers, you will transform complex technical information into clear, accessible and user‑centred content. Our team specialises in helping users navigate complexity through thoughtful design, research and communication.

• This role offers exposure to a wide range of products, technologies and engineering disciplines across Arup. You will take ownership of documentation for one or more digital products, creating and maintaining user guides, online help, learning resources and interface content that help users get the most value from our software.
• Working as part of Agile product teams, you will collaborate with developers, designers, researchers and subject‑matter experts to communicate complex information clearly and effectively. You’ll contribute throughout the product lifecycle, from discovery through to continuous improvement, ensuring content remains accurate, accessible and user‑focused.

• The role offers opportunities to broaden your skills beyond technical documentation, developing expertise in content strategy, accessibility, user‑centred design, knowledge management and emerging AI‑enabled ways of working.
• Access Arup's learning resources, mentoring and global communities while developing specialist expertise in content design, accessibility, knowledge management and AI‑enabled ways of working.

• Own and maintain documentation, guidance and learning resources for one or more digital products and services.
• Translate complex technical concepts into clear, concise and user‑centred content for a range of audiences.
• Collaborate with developers, designers, researchers and subject‑matter experts throughout the product lifecycle.
• Advise product teams on content requirements and contribute to content‑related decisions that improve the user experience.
• Contribute to discovery, design and continuous improvement activities to ensure content meets user needs and supports product adoption.
• Create and maintain user guides, online help, release notes, interface content and knowledge resources.
• Champion documentation standards, accessibility and content best practice.
• Identify opportunities to improve documentation processes, tools and ways of working, including the responsible use of AI.

No two days are the same. You might start the day by attending a product team stand‑up, then meet with developers or subject‑matter experts to understand a new feature. Later, you could be…