CX Platform Deployment Engineer; VoIP & AI Focus

Position: CX Platform Deployment Engineer (VoIP & AI Focus)
CX Platform Deployment Engineer (VoIP & AI Focus)

Location & Salary

* Location:

North West UK (Flexible / Remote)

* Salary: £36,000 + Structured Progression

The Opportunity:

Fast-Track Your Career into Enterprise CCaaS

Are you an ambitious Telecom Engineer or VoIP Specialist looking for a high-impact career pivot into Customer Experience (CX) Platforms?

We are seeking a driven engineer based in the North West of the UK to join our market-leading CCaaS (Contact Centre as a Service) business. This role goes far beyond traditional telephony—you will deploy unified enterprise ecosystems blending cloud voice, CRM integrations, and next-generation AI software.

Key Career Progression:
One-to-one mentorship from a Senior Deployment Engineer who started in this exact role 2 years ago and has already achieved two promotions alongside significant salary increases. Full, certified training provided.

Key Responsibilities & Tech Focus

As a CX Platform Deployment Engineer, you will deploy scalable cloud solutions across four core areas:

* VoIP Core & Migrations:
Apply your background in IP telephony (SIP, RTP) and systems (e.g., Gamma, 3CX, 8x8, Mitel) to execute smooth voice carrier integrations and cloud migrations.

* CCaaS Platforms:
Full training provided to deploy major cloud contact centre solutions, including Ring Central, Zoom Contact Centre, and GoTo CX.

* AI & Automation:
Hands-on configuration of market-leading AI capabilities (intent recognition, self-service automation, agent assist).

* Enterprise Delivery:
Design and implement intelligent IVR routing, omnichannel workflows, and ensure robust QoS.

Candidate Profile

We are looking for a customer-focused Telecom Engineer based in the North West with a genuine passion for cloud technology and AI-driven innovations.

Technical Requirements

* Proven VoIP Expertise:
Strong foundation in IP Telephony protocols (SIP, RTP) and cloud voice networking principles.

* Client-Facing

Experience:

Background in B2B technical delivery or deployment environments.

* Relevant Systems:
Hands-on familiarity with Gamma, 3CX, 8x8, Mitel, Cisco, or Avaya is highly desirable.

Mindset & Location

* Location:

Based in or within easy reach of the North West of England.

* Passion for Cloud & AI:
Authentic interest in cloud infrastructure and AI/automation transforming customer communications.

* Growth Mindset:
Proactive drive to complete fully funded certifications and rapidly scale your career.

Package & Benefits

* Starting Salary: £36,000 per annum.

* Clear Career Path:

Guaranteed salary increases and promotion milestones upon completing training and key projects.

* Fully Funded Training:
Vendor certifications across leading CCaaS and AI platforms.

* Flexible Working:
Hybrid/remote options tailored for North West candidates.

Ready to Apply?

If you are a North West-based VoIP engineer with a real passion for the future of Cloud and AI technology, apply today to fast-track your career in enterprise CCaaS