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Strategic Customer Care Insights Lead
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-07-26
Listing for:
TfGM Greater Manchester (Piccadilly Place)
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
TfGM Greater Manchester is seeking a Performance & Insight Lead to transform how Customer Care uses data to drive outcomes. You will lead operational reporting, analyze demand, identify trends, and translate findings into actionable improvements across the Bee Network.
You will collaborate with service delivery, experience and product teams to ensure insight informs change. The role focuses on data quality and storytelling to support decision‑making.
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