AI Enablement Business Partner

Help us turn AI ambition into everyday impact. Travel Counsellors is entering an exciting new chapter in how we use technology, data and human connection to make work simpler, smarter and more meaningful. As an AI Enablement Business Partner, you’ll be at the heart of that evolution journey - helping teams discover where AI can remove friction, unlock capacity, improve experiences and build confidence in new ways of working.

This role sits at the sweet spot between people, process, technology and change. You’ll be the person who helps colleagues understand what’s possible, cuts through the noise around AI and turns big ideas into simple, useful, everyday improvements that make a real difference. Reporting into the Head of Change, you’ll work closely with teams across the business to help turn AI opportunities into practical, well‑supported change that lands brilliantly for colleagues.

Why this role. Why now.

• AI is changing the way we work:
  You’ll help Travel Counsellors move from experimentation into confident, responsible adoption that supports colleagues and strengthens the business.
• You’ll make change feel practical:
  This isn’t about theory or hype. It’s about understanding real problems, designing useful solutions and helping people adopt them in a way that feels simple and human.
• You’ll have visible impact:
  The work you do will help teams save time, improve quality, reduce manual effort and create more space for the human relationships that make Travel Counsellors special.
• You’ll work across One TC:
  From People and Communications to Product, Operations, Commercial and Support teams, you’ll build relationships across the business and help connect ideas, opportunities and outcomes.
• You’ll help shape our Human + AI future:
  This is a chance to influence how we build confidence, capability and momentum around AI in a way that reflects our values and keeps people at the centre.

• Partner with teams across the business to uncover where AI, automation and smarter workflows can remove friction and create value.
• Shape, prioritise and progress practical AI opportunities - moving ideas from curiosity into confident day‑to‑day use.
• Help teams understand the right route to solve a problem, whether that’s through approved AI tools, prompt playbooks, configuration, product support or development input.
• Build and test practical agentic workflows, prompts, guidance and documentation that make new ways of working easy to understand and adopt.
• Experiment confidently with AI and automation tools - such as Microsoft Copilot, Copilot Studio, ChatGPT, Claude, Gemini, Zapier, Make, n8n or similar - to prototype ideas, build simple solutions and demonstrate what good could look like.
• Create engaging enablement activity such as demos, floor briefs, FAQs, learning sessions, playbooks, updates and success stories.
• Work with People and Communications to build excitement, confidence and responsible adoption across the business.
• Track adoption, feedback, barriers and benefits so we can scale what works, improve what doesn’t and keep activity focused on measurable outcomes.
• Encourage a culture of curiosity, experimentation and continuous learning - helping colleagues feel safe, supported and inspired to try something new.
• Translate insight into action by turning colleague pain points, process gaps and business priorities into clear use cases, pilots and adoption plans.
• Act as a friendly, credible bridge between teams and technology - helping colleagues understand what is possible, what is safe, and what will genuinely help.
• Bring stories, examples and practical demonstrations to life so AI feels less abstract and more relevant to everyday work.

• AI opportunities are clearly prioritised, outcome‑led and linked to real business value.
• Teams feel more confident using approved AI tools safely, responsibly and effectively.
• Practical workflows, playbooks and guidance are embedded into everyday ways of working.
• Adoption activity feels simple, relevant and human - not overwhelming or overly technical.
• Feedback and insight are used to keep improving solutions and scaling the ideas that make the biggest…