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Global Service Desk Lead — Incident & ITIL Excellence
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-07-30
Listing for:
Vix Technology & Kuba
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Vix Technology is seeking a Service Desk Manager to lead UK and US service desk teams, standardising processes and driving continuous improvement. You will own incident lifecycle governance, triage, escalation and KPI reporting, while coordinating Major Incidents and supporting global operations.
You will shape service maturity, integrate AI-driven proactive solutions, and promote a customer-focused culture in a flexible, collaborative environment with on-site offices.
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