Senior IT Service Delivery Analyst

Senior IT Service Delivery Analyst
Manchester (Trafford Park) | upto £45,000

We’re hiring a Senior IT Service Delivery Analyst for a genuinely impressive Manchester tech business. Yes, the technical side matters. But the thing that will actually get you this job?

Your personality.

We’ve met plenty of people who can recite ITIL in their sleep. What this team needs is someone people like dealing with. Someone who can pick up the phone to a frustrated stakeholder and leave them feeling heard, supported, and calmer. Someone who can challenge a supplier on an SLA breach without burning the relationship.

If that sounds like you, keep going.

• Owning relationships with suppliers and managed service partners, driving performance and holding them to SLAs
• Running service reviews and producing clear, meaningful SLA/KPI reporting
• Leading root cause analysis and making sure lessons learned actually stick
• Keeping the CSI register active, relevant, and moving forward
• Supporting service transition and contract governance

• Strong grounding in IT service delivery or service desk, ideally with MSP/managed service exposure
• ITIL (certified or genuinely lived)
• Salesforce reporting experience
• And above all: warmth, empathy, and the ability to build trust quickly

• A team you’ll genuinely want to be part of
• A business where service delivery is taken seriously!
• Hybrid in Manchester