Salesforce Lead

Role:

Salesforce Manager

Location:

London(Hybrid3daysperweekon-site) Salary:£65,000 £ 70,000 NetworkITareworkingwithaleadingorganisationtorecruita Salesforce Manager tojointheir

Technical

Operation steam.

Thisisanexcellentopportunityforanexperienced Salesforceprofessionaltoplayapivotalroleintheongoingevolutionofawell-established

Salesforce platform,balancingoperationalsupportwithstrategicenhancementsandprojectdelivery. Workingcloselywiththe Salesforce Product Manager ,youwillactasakeymemberofasmallbuthighlyimpactfulteam,helpingtoshapeplatformcapabilitywhilstensuringusersreceiveahigh-quality,reliable service.

Role Overview Asa Salesforce Manager ,youwillblend

Salesforceadministration,solution design,stakeholder engagement,andprojectdeliverytoensuretheplatformcontinuestomeetevolvingbusinessneeds. Thisrolerequiresahands-onindividualwhoisequallycomfortableresolvingcomplexsupportissues,gatheringrequirementsfrombusinessusers,designingscalablesolutions,anddeliveringenhancementsthroughtosuccessfuldeploymentandadoption. You'llthriveinacollaborativeenvironmentwhereownership,initiative,andtheabilitytoworkautonomouslyarehighlyvalued.

Key Responsibilities Drivetheongoingenhancementandoptimisationofthe Salesforce platform,ensuringsolutionsremainscalableandalignedtobusinessobjectives. Oversee day-to-dayplatformadministration,includingusermanagement,permissions,configuration changes,andsupportactivities. Partnerwithstakeholderstounderstandbusinesschallengesandtranslaterequirementsintoeffective Salesforcesolutions. Deliverplatformimprovementsandsmaller-scaleprojectsthroughthefulllifecycle,fromdiscoveryanddesignthroughtotestingandgo-live. Developandmaintainautomation,reporting,dashboards,andintegrationsthatimproveefficiencyanduserexperience. Takeownershipofmorecomplexsupportissues,ensuringtimelyresolutionandeffectivecommunicationthroughout. Contributetobacklogmanagement,helpingprioritisedemandbasedonbusinessvalue,effort,and dependencies. Produceandmaintaincleardocumentationcoveringprocesses,configurations,andgovernancestandards. Collaboratewithinternalteamsandthird-partysupplierstosupportongoingplatformdevelopmentandintegrationactivities. Essential Skills&Experience Atleast5years'experienceworkingwith

Salesforceacrossadministration,configuration,support,anddeliveryfunctions. Strong hands-onexpertisewith Salesforce Service Cloud . Salesforce Administrator(ADM
201) certification. Demonstrableexperienceanalysingbusinessrequirementsandconvertingthemintopractical Salesforce-based solutions. Strongknowledgeof Salesforceautomationtools,securityarchitecture,permissions,roles,andsharingmodels. Experiencesupportingproduction Salesforceenvironments,includingreleasepreparation,troubleshooting,andincidentmanagement. Knowledgeofdatamanagementprinciples,includingmigrations,imports,data quality,SOQL,andDataLoader. Abilitytoproduceactionablereportinganddashboardsforoperationalandleadershipstakeholders. Excellentcommunicationskillswiththeabilitytoengageeffectivelywithbothtechnicalandbusinessaudiences. Strongorganisationalskills,attentiontodetail,andtheabilitytomanagemultipleprioritieswithminimalsupervision. Desirable Skills&Experience Exposure to Sales Cloud,Experience Cloud,and Marketing

Cloud. Additional Salesforce certifications,suchas

Advanced

Administrator,Service Cloud Consultant ,orPlatform App Builder . Workingknowledgeof Apex,Visualforce,orother

Salesforcedevelopmenttools. Experienceoperatingwithinregulatedorcompliance-driven environments Strong

ExcelcapabilitiesandfamiliaritywithbasicwebtechnologiessuchasHTMLandCSS.