ServiceNow Architect

Location:

Manchester
Level:  Senior Manager
Salary:  £85,000 - £115,000 + Car Allowance + Bonus
Were working with a leading consultancy to find an experienced Service Now Technical Architect  Senior Manager to join their growing Service Now Business Group in.
This is an exciting opportunity to take a senior architectural role within one of the worlds leading Service Now partners, working on complex transformation programmes and helping major organisations unlock the full potential of the Service Now platform.
Youll sit at the intersection of technology, architecture and consulting, acting as a trusted technical advisor to clients while leading Service Now development teams and shaping enterprise-level solutions.

The Role
Lead the technical architecture and design of complex Service Now solutions, translating business challenges into scalable platform solutions.
Act as a trusted advisor to senior stakeholders, providing architectural options, recommendations, risks and trade-offs to support key technology decisions.
Lead and mentor Service Now development teams, establishing strong technical standards through code reviews, architectural reviews and technical governance.
Work closely with clients, account teams and internal stakeholders to identify opportunities for Service Now transformation and deliver additional value.
Operate as part of a Technical Design Authority, providing governance across architecture, development, integrations and platform strategy.
Contribute to RFPs, solutioning and the development of innovative Service Now propositions.
Support the continued evolution of the Service Now platform, including emerging technologies such as AI and GenAI.
What We're Looking For
Expert-level experience working with Service Now across development and technical architecture.
Service Now Certified Technical Architect (CTA) certification, with an ambition to progress towards Certified Master Architect (CMA) where not already achieved.
5+ years' experience leading Service Now development teams, providing technical direction, mentoring and quality assurance.
5+ Service Now CIS certifications.
Experience across at least three Service Now product lines outside of ITSM, such as ITOM, ITAM, HAM/SAM, SPM, HRSD, CSM or similar.
Experience operating within a Technical Design Authority environment and acting as a trusted technical advisor to clients.
Strong technical development and integration skills, including JavaScript, SQL, APIs and web services.
Experience integrating Service Now with cloud infrastructure, particularly AWS, Azure or GCP.
Strong stakeholder management and communication skills, with the ability to operate confidently with senior technical and business leaders.

Experience with in a consulting or enterprise technology environment.

Desirable Experience
Cloud migration experience.

Experience with AI / GenAI and Service Now AI capabilities.
ITIL v4 or equivalent certification.
Why Apply?
Work on complex, enterprise-scale Service Now transformation programmes.
Shape technical architecture and influence major technology decisions.
Lead and mentor high-performing Service Now teams.
Work with senior stakeholders across a range of industries.
Access extensive Service Now training and certification opportunities.
Develop towards advanced certifications, including Certified Master Architect.
Work within a culture focused on innovation, inclusion, collaboration and continuous development.
If youre an experienced Service Now Technical Architect, Solution Architect, Enterprise Architect or CTA looking for a Senior Manager-level opportunity where you can combine hands-on technical leadership with enterprise architecture and client advisory work, wed love to hear from you.