Technical Support Engineer Lead - EV Charging - Greater Hybrid) - up to £50k + Package

Technical Support Engineer Lead - EV Charging - Greater Manchester (Hybrid) - £50k

Role: Technical Support Engineer Lead

Location: Greater Manchester | Full-Time

Salary: up to £50k + package

*** Relocation support available (up to £3,000) for the right candidate

You'll be the technical backbone connecting the engineering team and customer service, the person who gets called in when a fault needs properly diagnosing, a returned product needs investigating, or a new charger needs putting through its paces before it reaches a customer. Rather than just closing the ticket in front of you, you'll be looking for the root cause, and helping make sure the same issue doesn't keep coming back.

It's a varied role: hands-on testing one day, supporting a customer service escalation the next, working with engineering to feed learnings back into the product. If you like getting to the bottom of a problem rather than just managing around it, this is built for that.

About the Company

Our client is a fast-growing UK business with an established portfolio of innovative brands operating across the electrical, technology and consumer sectors. With innovation at the heart of everything they do, the business designs, manufactures and distributes market-leading products that make everyday life smarter, safer and more sustainable.

Backed by ambitious growth plans, significant investment and a collaborative culture, the organisation is continuing to expand its technical team to support increasing demand across the UK. This is an exciting opportunity to join a business where you'll play a key role in supporting the next generation of EV charging products whilst helping deliver an exceptional customer experience.

The Opportunity

We are seeking an experienced Technical Lead to join a growing technical team, providing expert support across product testing, diagnostics, technical escalations and field-based support.

Working closely with the Technical Director, you'll act as the technical expert for the business, supporting both internal teams and external customers whilst helping improve product performance and reliability. This is a varied role combining office-based technical support with occasional site visits, giving you the opportunity to work across the full product lifecycle from installation through to testing and continuous improvement.

This position would suit someone with previous experience within EV charging, electrical products, electrical installation or technical support who enjoys problem-solving, working with customers and improving products.

Key Responsibilities

• Provide technical support to internal Technical and Customer Service teams.
• Act as the escalation point for complex technical queries and fault finding.
• Attend customer and partner sites to support installations, commissioning and technical investigations.
• Diagnose and resolve faults across installed charging equipment.
• Test new EV charging hardware, software and firmware prior to product release.
• Analyse returned products and identify root causes of failures.
• Identify recurring product issues and work with the wider team to improve product quality and reliability.
• Deliver remote technical support via telephone, email and video calls.
• Support installers with pre-installation technical guidance.
• Assist with technical documentation, testing procedures and product knowledge materials.
• Work closely with engineering, product and customer service teams to improve the overall customer experience.

About You

You'll be a technically minded individual who enjoys solving problems and delivering outstanding customer support. You'll be confident working independently whilst also collaborating closely with colleagues across multiple departments.

You'll ideally have experience within one or more of the following:

• EV Charging
• Electrical Engineering
• Electrical Installation
• Technical Support
• Electrical Products
• Renewable Energy
• Electronics
• Power Distribution

You'll also have:

• Previous experience within a technical support, service, installation or engineering role.
• Excellent fault-finding and diagnostic skills.
• Experience supporting electrical or electronic products.
• Strong communication skills with…