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CX Systems Operations Lead | Zendesk SME
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-08-16
Listing for:
Apply
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
HelpDesk/Support -
Business
Job Description & How to Apply Below
Melio is seeking a Systems Manager to lead the technology that powers our customer experience. You will transform how CX Operations and Support scale by leading key initiatives from discovery to rollout, serving as the Zendesk Subject Matter Expert and guiding cross-functional teams through change.
Responsibilities include acting as Zendesk administrator, managing dashboards and workflows, and PM-ing CX initiatives.
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